Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unpersonalised, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at info@dannisimpsonart.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like , custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Consumer Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.

To exercise this right, please contact us at info@dannisimpsonart.com and include your order number and details of the item(s) you wish to return.

Please note that the right of withdrawal does not apply to personalised or custom-made products created to your specifications, including personalised art prints.

Returned items must be sent back within 14 days of notifying us of your decision to withdraw and must be returned in their original condition.

Refunds will be processed within 14 days of receiving the returned item or proof of return.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact me at info@dannisimpsonart.com.

Personalised & Made-to-Order Products

Many of my artworks are printed to order and may include personalised names, dates, messages or custom wording.

Due to their personalised nature, these items cannot be cancelled, returned or refunded once production has begun, unless they arrive damaged, faulty or incorrect.

This does not affect your statutory rights.