SHIPPING & HANDLING

DOMESTIC

UNITED KINGDOM

1st Class

  • £3 Flat rate (Royal Mail- No Tracking)

  • Free shipping on orders over £100

Tracked 24

  • £5 Flat rate (Royal Mail- Tracking available)

Please allow 1-5 business days for delivery from the time of your shipping confirmation email

HEY YOU! 

Thank you for supporting creatives and placing an order for a special artwork created by me, Danni Simpson.  I'm here to give you all the info you need on how your order will arrive but if you are after any more information or there is something that i have missed feel free to email me at info@dannisimpsonart.com. Looking forward to you receiving your order.

WHERE WILL BY ORDER BE SENT FROM?

All orders are posted from Northern Ireland, UK. However if you order a Canvas in size A2, A1 & A0 to be posted to Australia or NZ I will have these posted from Australia. All A4 and A3 are sent from the UK at this stage.

INTERNATIONAL

REST OF THE WORLD

Standard

  • £5 Flat rate (Royal Mail- No Tracking)

  • Free shipping on orders over £100

Tracked

  • £10 Flat rate (Royal Mail- Tracking available)

Please allow 7-14 business days for delivery from the time of your shipping confirmation email

HOW WILL MY ORDER BE PACKED?

All orders are packed with great care to ensure your artwork arrives to you in perfect condition. 

A4/A3 Sizes are sealed in acid free cello bags and packed into a heavy duty rigid cardboard envelope for protection.

A2/A1/A0 Sizes are rolled into a heavy duty cardboard tube  and sealed on both ends to protect the artwork.

Unfortunately damage can occur from time to time, so please be sure to contact me right away and provide photos to info@dannisimpsonart.com

Do i need to pay IntL. Tax or custom charges?

International customers may be required to pay sales tax, duty and/or customs charges.

All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. We are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.   

HOw long does it take to process my order?

I always endeavour to have your special artwork posted to you as quickly and safely as possible. Generally most orders are processed within 48 hours, however canvases and special requests may take additional days until the order is ready to be shipped. 

How can i track my order?

Orders can be tracked only if you have selected the postal option that offers tracking. For domestic and international orders this is through Royal Mail . The tracking will provide details of when it was accepted by postal service, processed for international delivery, received by overseas postal carrier, delivered to destination. Please note 1st Class (Domestic) and Standard (International) do not offer tracking. 

CAN I PICKUP MY ORDER?

Unfortunately at this stage local pickup is unavailable unless it is a special commission or large canvas item which has been arrange directly with me. Any questions please email info@dannisimpsonart.com

DO YOU KNOW WHERE MY ORDER IS?

Thank you for patiently waiting out the estimated timeframes above. If your order still hasn't arrived I ask for you to kindly contact your local customs or post office as it is generally there waiting for you to collect. If you still unable to locate your parcel please contact me at info@dannisimpsonart.com

WHAT ELSE SHOULD I KNOW ABOUT SHIPPING?

  • I do everything I can within my power to make sure orders get to you safely and as fast as possible, I cannot be held responsible once your parcel leaves my studio. All followup and tracking is the responsibility of the customer and/ or the shipping provider.

  • I understand that mistakes happen and I do generally keep an eye out for errors on delivery addresses and names, however I reserve the right to pass on any re-shipping fees when a customer makes an error when entering their address during the checkout process.

  • The shipping cost for orders is non-refundable.